The Skincare Social Media Sales Executive is responsible for promoting and selling the Company’s skincare products through social media platforms and other approved online sales channels. The SSMSE shall manage customer inquiries, provide accurate product information, generate and process online sales, conduct customer follow-ups, assist in social media content creation, and maintain positive customer relationships. The SSMSE is expected to achieve assigned sales targets while maintaining professionalism, accuracy, good customer service, and compliance with the Company’s policies, procedures, and approved product information.
DUTIES AND RESPONSIBILITIES:
A. Social Media Sales and Marketing
- Manage and monitor the Company’s official social media accounts and approved online selling platforms.
- Promote skincare products through Facebook, Instagram, TikTok, Shopee, Lazada messaging platforms, live selling, and other approved channels.
- Create and/or assist in creating product posts, captions, videos, stories, promotional materials, and other sales-related content.
- Respond promptly and professionally to customer comments, messages, inquiries, and product related questions.
- Promote approved discounts, product bundles, special offers, new products, and marketing campaigns as approved by the Product Manager.
- Actively convert social media inquiries and leads into completed sales.
- Monitor competitors, market trends, customer preferences, and relevant skincare product trends.
B. Customer Service and Product Assistance
- Provide customers with accurate information regarding product ingredients, benefits, proper use, application, storage, and precautions based on Company-approved information.
- Assist customers in identifying products that may be appropriate for their stated skincare needs without making unauthorized medical diagnoses or claims.
- Maintain professional, courteous, and respectful communication with all customers.
- Address customer complaints and concerns promptly and coordinate unresolved matters with the appropriate department or supervisor.
- Conduct appropriate follow-ups with prospective and existing customers to encourage sales and repeat purchases.
- Maintain good customer relationships and support customer retention.
C. Order and Sales Processing
- Receive, verify, and accurately record online customer orders.
- Ensure that customer order details, contact information, product quantities, and delivery information are correctly recorded.
- Coordinate with the appropriate personnel regarding order fulfillment, payment verification, delivery, returns, exchanges, and other order concerns.
- Follow the Company’s approved procedures for handling customer payments and sales transactions.
- Monitor pending orders and follow up on incomplete or unconfirmed transactions.
- Maintain accurate daily records of inquiries, orders, sales, cancellations, and follow-ups.
D. Sales Target Achievement
- Meet or exceed the monthly, weekly, or other sales targets assigned by management.
- Develop appropriate strategies to increase online inquiries, conversions, repeat purchases, and overall sales.
- Follow up with leads, affiliates of TikTok, Shopee and other skin care groups as well as endorsers in developing customers in accordance with Company-approved procedures.
- Participate in sales campaigns, promotional activities, live selling, product launches, and other activities assigned by management.
E. Reporting and Documentation
- Submit daily, weekly, and/or monthly sales reports as required.
- Maintain records of customer inquiries, leads, sales conversions, repeat customers, and other relevant sales activities.
- Report significant customer complaints, product concerns, social media issues, or unusual transactions to the immediate supervisor.
- Provide management with relevant feedback regarding customer preferences, frequently asked questions, product concerns, and market trends.
F. Brand Representation and Compliance
- Represent the Company and its skincare brands professionally and positively at all times.
- Use only Company-approved product information, images, promotional materials, and claims.
- Do not make false, misleading, exaggerated, guaranteed, or unauthorized medical or therapeutic claims regarding skincare products.
- Protect confidential Company information, customer information, pricing information, sales data, marketing strategies, and other proprietary information.
- Ensures punctuality and comply with all Company rules, policies, procedures, social media guidelines, and applicable laws and regulations.
- Performs other tasks, duties and/or special job responsibilities that maybe assigned form time to time.
MINIMUM QUALIFICATIONS:
- Female fresh graduate bachelor’s degree in business, major in marketing
- Exposure or experience in social media management, online selling, beauty, cosmetics, or skincare
- Excellent interpersonal and communication skills, both written and verbal.
- Basic knowledge of social media platforms such as Facebook, Instagram, TikTok, Shopee, Lazada and other platforms
- Ability to communicate and explain skincare products clearly and accurately using approved Company information.
- Basic computer, smartphone, and internet skills
- Ability to meet sales targets and work independently with minimal supervision