The IT & System Admin Staff ensures reliable, secure, and efficient IT operations, including network, hardware, software, and systems support for all users. The role ensures continuous uptime of critical operational technologies such as Chronos WMS, NetSuite ERP, RF Scanners, CCTV, and communications systems.
DUTIES AND RESPONSIBILITIES:
Systems Administration:
- Monitor uptime and performance of: Chrono WMS, NetSuite ERP Biometric / HRIS timekeeping, Email and shared drives.
- Coordinate with vendors for issue escalation and system updates.
- Support data backup routines and restore validation.
IT Helpdesks & User Support
- Provide first-level troubleshooting for: Workstations, laptops, printers, RF scanners, handheld terminals, Network/Internet connectivity, CCTV monitoring devices.
- Maintain IT ticket log & resolution turnaround metrics.
Network & Hardware Management
- Maintain a stable network (LAN/WLAN) & structured cabling in offices and cold rooms
- Monitor wifi signal coverage in docks, picking, and staging areas
- Maintain asset inventory for all: Computers, RF Scanners, Servers / NAS
- Communications equipment
Access Control & Data Security
- Manage and monitor user access rights in WMS, ERP, HRIS and shared folders
- Implement password policy, anti-virus, firewall protections
- Conduct data privacy compliance and security awareness among users.
Support Warehouse & Operations Technology
- Configure RF devices and barcode printing stations
- Support pallet label generation and scanning compliance
- Assist Inventory Controller in WMS cycle counts and troubleshooting scan issues
- Ensure cold room IT devices withstand low-temperature conditions.
Document & QMS Compliance
- Maintain IT-related SOPs, manuals, and troubleshooting guides
- Support internal and external audits regarding IT controls
- Ensure controlled versioning of digital documents aligned with QMS.
Business Continuity & IT Improvements
- Maintain disaster recovery readiness for systems and data.
- Recommend upgrades and improvements to enhance operational efficiency
- Monitor IT CAPEX and maintenance expenses with Finance
MINIMUM QUALIFICATIONS
- Graduate with a Bachelor’s in IT, Computer Science, or a related course
- At least 1–3 years of relevant experience in IT support / system admin
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Has experience with WMS/ERP environments; networking hardware & CCTV systems; and admin support in logistics/warehouse operations is an advantage
- The incumbent will be assigned in Bulacan